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The mastery of customer
service can mean the difference between success and failure. The corporate
trend of raising customer service is a business necessity. Customers are
more willing to forgive a product failure than a service failure by a ratio
of 5 to 1. If customer retention is important, then improving customer
service must be the tactic. Unfortunately in many companies, the customer
has become a low priority. When people are not treated according to their
expectation, they will take their business elsewhere. What�s more, they
relay their bad experience to ten or more other people. The question then
becomes not whether to improve your company�s service standard, but how.
Excellence in customer service pays off dramatically to the bottom line in
every industry. As with all of our results-oriented processes, the
facilitation is customized to meet the specific customer service issues
within your organization. Based on our years of experience working in this
arena, we have found that the specifics related to each company and industry
will be unique. However, there are some fundamental issues that this process
is built upon that will grow, improve, and enhance the satisfaction of your
customers and can help your organization grow and become more profitable
Through the introduction
of this customer service process each individual will assess their personal
communication styles, attitudes, human relation skills, goal setting
techniques, and develop a plan of action that will aid in their Individual
success.
By thoroughly
understanding the organization�s values and philosophy regarding customer
service, the participants will be able to properly identify what customer�s
want, and how their individual interaction with every customer contributes
to the creation of customer loyalty and overall success.
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